While shopping online for your beauty favourites in the comfort of your own home is nothing new, the current #stayhome situation has pushed beauty brands all over the world to step it up a notch to bring their products and experience closer to their customers. The solution? Beauty concierge service.
What’s a beauty concierge service, you ask? Well, instead of just buying from their websites, you can now shop through their WhatsApp service or other social channels. What set this apart from regular online shopping is that you’ll also able to chat just about anything beauty with your favourite brand’s beauty advisors, from skincare tips to the right beauty regimen. And by chatting, we mean talking to a real person here, not some bot configured with automated replies.
Through these conversations, the beauty advisor will also be able to recommend you the best product that suits your concerns – yes, pretty much like how it’s done over a beauty counter, except that it’s now done virtually!
So while we wait until retail stores are given the green light to reopen and indulge in swatching lipstick shades and trying out new skincare formulas, this personalised service is probably as close as you can get to shopping your beauty products with the help of an expert in the brick-and-mortar store. Currently, most beauty brands in Singapore are offering the concierge service via WhatsApp, which we feel makes it easier for the less social media-savvy individuals.
Ahead, 12 brands that offer seamless beauty concierge service in Singapore for your all your beauty needs.
1. Chanel Beauty
Want to send yourself or a dear friend a nice beauty care package? You can now do so with Chanel’s new e-Concierge and home delivery service. Each purchase will be thoughtfully packed in the brand’s Art of Wrapping service, and there will also be a selection of samples customised to your needs.
All you need to do is to simply fill in a request via their website, and a Beauty Advisor will then contact you through phone call or text to follow up on your order and also give a one-to-one beauty and fragrance consultation. After making a payment via a link sent to your email, just kick back and wait for your delivery to arrive within five working days.
Chanel has also announced plans to roll out virtual makeup and skincare sessions, as well as other e-retail options for the convenience of customers over the next few months, so stay tuned!
Send your request through this Chanel web page.
2. Dior
From makeup and skincare to fragrance, now you can shop all the coveted Dior beauty goodies with their new home delivery service. Place your order via email or WhatsApp, then a Dior Beauty Consultant will be in touch with you to confirm your purchase and also address any beauty enquiries that you may have. Once payment has been made, your order will be processed, packed and delivered to you within three to five working days. Best bit? All purchases come with complimentary island-wide delivery – no minimum spend required!
That’s not all, the limited-edition Diormania Forever Couture Perfect Cushion (pictured above) is now back in stock by popular demand! Launched at the start of this year, this long-wearing cushion is available for purchase via Dior’s e-Concierge service in limited quantities. So if you missed out on snatching this collectable in January, we highly suggest you drop them a text now.
[DV update!] As of 15 June 2020, the Diormania Forever Couture Perfect Cushion is completely sold out via the Dior e-Concierge service! Word is, the last few pieces in Singapore will be made available at sephora.sg on 23 June 2020 and once these are gone from Sephora’s virtual beauty shelf, it will be gone forever. So, be sure to mark this down on your calendar if you haven’t snagged this coveted makeup item already!
And if you’re a Dior lipstick fan, you won’t want to miss this new highly anticipated collectable that’s now available exclusively via the brand’s home delivery service. Inspired by the iconic Saddle Bag, the limited-edition Dior Addict Stellar Shine Coffret Set features four best-selling shades – 976 Be Dior, 536 Lucky, 859 Diorinfinity, and 667 Pink Meteor – that come in a beautiful pink clutch. Retailing for S$208, the coffret makes a great gift to reward yourself or spoil one of your best girlfriends with!
While you’re shopping, why not get the exclusive Dior Sauvage Father’s Day Gift Set for the upcoming special occasion too? The gift set comes with a bottle of Sauvage Eau de Toilette (available in 60ml and 100ml), a Dior Homme Couture Pouch, and miniature Sauvage Eau de Toilette 10ml. Priced at S$114 and S$156.
Reach out to Dior via email or WhatsApp (click to send a message).
3. Estée Lauder
Besides having your Estée Lauder must-haves delivered to your home through the concierge service, you will also get to enjoy complimentary samples with every order plus special tiered gifts when you spend above S$140, S$200 and S$280 respectively. Free delivery is also available for orders above S$120; otherwise, a handling fee of S$10 will apply.
The Estée Lauder team of Online Experts will also be available to chat with you regarding your order, at-home beauty routines and skincare tips from 11am to 9pm daily through their dedicated WhatsApp line.
While waiting for your order to arrive, why don’t you check out the surprising hacks to use the iconic Advanced Night Repair serum here?
Reach out to Estée Lauder via WhatsApp (click to send a message).
4. Kiehl’s Since 1851
Running low on your Calendula Herbal-Extract Toner or Ultra Facial Cream? Fret not, Kiehl’s is here at your service! Simply place your order through their WhatsApp service and a Kiehl’s Customer Representative will then send you an email with a payment link.
Once payment is made, your order will be packed and on its way to you within six working days. Delivery is complimentary with orders above S$150, or a small fee of S$5 will apply for orders below the minimum spend.
Reach out to Kiehl’s via WhatsApp (click to send a message).
5. Lancôme
Purchasing your Lancôme beauty essentials and getting them home-delivered doesn’t get any easier: Just submit your order via WhatsApp and their team of Lancôme Beauty Experts will then contact you and provide a link for payment. After your order has been confirmed, it will then be packed and delivered within four to five working days.
In addition to that, customers will receive seven days’ worth of Advanced Génifique samples in their order for free! Plus, you’ll also have the option of booking a complimentary skin advice session with their Beauty Experts!
Reach out to Lancôme via WhatsApp (click to send a message).
6. Sulwhasoo
The Korean skincare giant recently rolled out their Beauty e-Lounge service, which allows you to chat with their consultants through WhatsApp and make your purchases. Currently, they have three active numbers operating from their standalone boutiques so if you already have your go-to Sulwhasoo consultant, just save that number and start texting.
Reach out to Sulwhasoo via WhatsApp to their beauty advisors from the Capitol Building, ION Orchard, or Westgate outlets. (Click on location to send a message)
7. Shu Uemura
To stock up your favourite Shu Uemura cleansing oil or liquid foundation, all you need to do is to drop them a message via their WhatsApp line and fill in your online order form that their e-makeup stylist will provide to you. Upon confirmation of order, you will receive an email with a link to make payment.
A S$5 delivery fee applies for orders below S$150. As part of their online service, you also get to be a part of their Shu Fanatics membership programme with any spend instead of the usual requirement of S$120 spend in a single receipt.
Reach out to Shu Uemura via WhatsApp (click to send a message).
8. Origins
Simply fill up an online order form that’ll be provided to you via WhatsApp, and a member of the Origins team will be in touch with you within one working day for payment (only credit card payment is accepted). Once payment is made, just wait for your order to be delivered to you within three to five working days.
Delivery fee is S$10 for orders below S$100 but they’ll throw in samples with every purchase, and if you spend above S$120 then you’ll receive a special gift in your order. You can also live chat with the Origins Online Guides from 11am to 9pm daily if you have any questions regarding your skin care routine or the products you’ve just purchased.
Reach out to Origins via WhatsApp (click to send a message).
9. Giorgio Armani Beauty
Order through Giorgio Armani Beauty’s WhatsApp service, and thereafter, their team of Beauty Face Designers will email you regarding your order as well as a link to make payment. Delivery fee is S$5 per order; waived for orders above S$150.
Alternatively, you can also shop online at the Giorgio Armani Beauty store at TANGS if you’re just looking to restock your regular products without any recommendations.
Reach out to Giorgio Armani Beauty via WhatsApp (click to send a message).
10. YSL Beauté
You can now shop all YSL Beauté cult favourites and have them delivered right to your doorstep with just a click of a button. For an extra personal touch, consultations with their beauty advisors are done through calling them on the hotline numbers while their WhatsApp number is kept solely for receiving orders via text only.
You’ll have to pay S$5 for delivery if you don’t hit the minimum S$150 nett spend for complimentary shipping. There’s also the option of shopping online at the YSL Beauté stores at TANGS and Metro.
Reach out to YSL Beauté via WhatsApp (click to send a message). Or call one of these numbers to chat with their beauty advisors: 8938 2654 / 9732 5179 / 9732 5849 / 9732 7204 / 9732 5344
11. HERA
As part of Hera’s latest e-Lounge service, you will be able to get your makeup and skincare essentials delivered to your doorstep simply by submitting your order via their WhatsApp service. Their team of Beauty Advisors will then be in touch with you to send you a link to make your payment. They are also on hand to answer any questions you may have regarding your regimen, order or even share about new product offerings such as the Sensual Spicy Nude makeup collection featured above.
On top of that, Hera recently launched its online store officially as well. Apart from getting S$5 off your first purchase (an account must be created in order to qualify), you will also receive an attractive gift and free delivery with no minimum spend (available for a limited time only).
Reach out to HERA via WhatsApp (click to send a message).
12. Kew Organics
Add Kew Organics’ Skin SOS to your list of emergency numbers because they’re the ones to call if your skin is acting up badly during this period. This fuss-free personalised online skincare consultation is launched across several Kew Organics platforms, including live chat on the brand’s website, Facebook, Instagram, email and phone.
All you need to do is send your name and skin concerns to any of the following platforms, where a Kew Organics Beauty Advisor will then reach out to you to address your enquiries and tailor a programme just for your skin.
New customers who use the Skin SOS service will get to enjoy a 90-min facial trial at S$88 (U.P. S$170), while all Skin SOS users will receive a free in-depth skin analysis at any Kew Organics outlet on a later date, facial credits worth S$50, as well as one complimentary serum with a minimum S$199 spend.
Reach out to Kew Organics via WhatsApp (click to send a message).
They are also available through live chat on their website, Facebook Messenger, Instagram chat, and email.
