FAQ

FAQ

 

After I have purchased a voucher, do I need to call up the merchant to make a booking for a session?

Yes, you will need to do so!

Please make sure you have booked a session date that is before the stated expiry date.

I have a special request to make for my beauty booking, how do I go about it?

While you are contacting the merchant for your booking, you can let the merchant know about your request. Do note that the merchant may not be able to accept your special request.

Can I cancel my voucher(s) and get a refund?

Yes, you may cancel your voucher(s) within 7 days from payment date.

Please email to [email protected] with the merchant name, voucher code, your account’s email address, full name and the cancellation reason(s). Do include your voucher code in the subject of the email for reference ease. We will do our best to process it as soon as possible.

Refunds will be made within the next 30 days. It should be reflected in your next banking statement for that credit/debit card that was used to make the purchase. 

Can I reschedule my booking with the merchant?

Yes, you may reschedule your booking with the merchant directly but please ensure the newly rescheduled session date is before the stated expiry date of the voucher.

How do I redeem my voucher?

Be sure to bring your mobile phone along to allow the merchant to scan the QR code in the voucher email sent to you. Alternatively you may also provide the voucher code for the merchant to authenticate upon your arrival.

As merchants are required to enter your voucher code or scan your QR code in order to get paid, please do not disclose the voucher code and QR code to anyone before you arrived at your beauty session.

When can my voucher be redeemed?

A voucher is considered as redeemed only when you have attended the session and when the merchant has scanned the QR code or inputted your voucher code. Booking of a session does not count as a redemption.

Please make sure you have booked a session date that is before the stated expiry date.

Do I need to print out my voucher?

There’s no need for it. All you need to do is to show the voucher email to the merchant and they will either scan the QR code or key in your voucher code as part of the redemption process.

As merchants are required to enter your voucher code in order to get paid, please do not disclose the voucher code to anyone before you arrived at your beauty session.

What can I do when my voucher has expired?

If the voucher has passed the expiry date, it can no longer be redeemed and no refunds will be provided. Please ensure the day you attend the beauty session is on or before the expiry date stated.

Who do I reach out to in the event of poor service and/or merchant is unable to fulfil my redeemed/purchase voucher?

You may let us know (via email at [email protected]) so we are aware of it but it will be more ideal if you could let the merchant know about it too as they may provide you with a better resolution.

I have problem making payment via the payment gateway

Please email [email protected] the process you were at that led to the error and provide a screenshot of it.

How many vouchers can I buy at a time?

Please take note of the Usage Terms mentioned in the voucher as most merchants only allow one user to redeem one voucher. If you are buying multiple vouchers to be redeemed together with a friend who is eligible based on the Usage Term, then you may purchase more than one. 

How do I add my business to Daily Vanity?

Please submit your request via the form on this page: https://dailyvanity.sg/advertise-beauty-magazine/